Our training programme "We guide, you build"


We find that it is not always easy as a non-professional to assess whether the Zendesk products will provide your company with the added value it needs.

That is why we have created our "We guide, you build" programme.


"We offer this support program for 3000€. This is a one-off cost and includes travel costs."

If you are not sure or do not have sufficient knowledge/time within your company to become the master of all Zendesk applications, we will be happy to help you with this.

About this training

We will guide you in setting up your Zendesk during the trial period of 30 days with :

  • 4 site visits to your site
  • Installation of all desired channels.
  • Installation of all necessary triggers
  • Installation of all necessary automations
  • Installation of all necessary macros
  • Installation of all necessary views (including access rights).
  • Installation of all necessary ticket fields
    Installation of all necessary user fields.
  • Installation of all necessary organization fields
  • Installation of all desired external apps (available on Zendesk's marketplace)
  • Standard reporting / dashboard
  • Structure of your SLAs
  • Construction of e-mail channel with support address
  • Construction of chat channel
  • Construction of facebook channel
  • Construction of twitter channel
  • Construction of telephony & text messaging channel
  • Construction of help center channel
  • Build up dynamic content
  • Build up your widget
  • Installing a variety of apps that can be useful for your service provision
  • Training your admins


Contact us today and we will be happy to make you an offer.