The Enterprise productivity pack is included in Zendesk Enterprise, but can be added to Zendesk Professional at a cost of €25/license/month (minimum purchase equal to 10 licenses, so €250)
Why add the Productivity Pack?
Boost your team's productivity and provide faster support to customers with features designed to streamline tasks and give agents more context. Create custom forms to gather all the required information (and nothing extra). See what Help Center articles and community forums a customer has visited before submitting a ticket with the Pathfinder app.
What is included in the Productivity Pack?
Custom Forms, and two of our most popular apps: Conditional Fields and Pathfinder.
For a deeper dive, check out this one-sheeter about the Enterprise Productivity Pack.